Banfield Pet Hospital

This location does not value its customers time. I am extremely disappointed with my experience at this clinic over the past month. I had an appointment for my dogs that was rescheduled twice, followed by an appointment for my cat that was rescheduled three times. I understand that unexpected issues and emergencies can arise, but some of the reasons provided by staff were that the clinic was closing early or no reason provided. Each time they cancelled they called me merely 40 minutes to a few hours before the scheduled appointment. I have had to take time off work multiple times and have lost income due to these last minute cancellations. One or two scheduling issues would be understandable, but five cancellations in one month is unacceptable. They advertise numerous appointment times online and schedule appointments over the phone, but those time slots are not genuinely available. If there is not enough availability to accommodate patients, please stop overbooking. I don’t know if there is new management/staff at this location but they no longer care about their clients. I have been going to this location for nearly a decade and now I will unfortunately be looking for a new vet.

Lleve a mi perra el lunes la doctora Monroe me dijo que mi perra tenía una infección pero que estaba bien. Cuando se la llevaron a chequear mi perra estaba activa cuando me la entregaron mi perra no era la misma que entró al consultorio. Me dieron unos medicamentos que mi perra no pudo usar por al otro día por la mañana murió. Me la mataron. Definitivamente no lo recomiendo para nada